Terms of service

Effective Date: February 11, 2026
Store Location: Delhi, India
Last Updated: February 11, 2026

Welcome to Salitaire ("Salitaire," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website [salitaire.in] (the "Site"), including browsing, placing orders, and completing purchases. By using the Site, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site.

1. General Conditions

  • We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

  • Prohibited Activities: You agree not to use the Site fraudulently, unlawfully, post false reviews, attempt to hack/disrupt the Site, or violate any applicable laws.

  • All Site content, including product images, descriptions, logos, and designs, is our intellectual property and may not be used without written permission.

  • Prices, availability, and product details are subject to change without notice.

2. Product Information

  • Salitaire offers artificial jewelry and 92.5 sterling silver jewelry as specified in each product listing.

  • Slight variations in color, finish, size, or design may occur due to photography, lighting, screen display, or handcrafted nature. These variations do not qualify as defects.

  • Some product images and videos may be AI-generated or digitally enhanced for marketing purposes and may not exactly match the physical product. Written specifications take precedence over visuals.

  • Customers are responsible for reviewing product descriptions, size charts, materials, and care instructions before purchase.

3. Orders & Payment

We only accept orders when we've checked them.
We contact you to confirm we've received your order and then we will contact you again (normally within 1 working day) to confirm we've accepted it.

  • All orders are subject to acceptance and availability. We reserve the right to limit quantities or cancel orders.

  • Payment confirmation is required before order processing. We accept UPI, cards, net banking, and wallets.

  • We are not responsible for payment gateway failures, double charges, or bank delays.

  • False chargebacks, fraudulent disputes, or misuse of payment systems may result in legal action under the Information Technology Act, 2000.

4. Sometimes We Reject Orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because you are located outside our delivery areas or as stated on our website or because the product was mispriced by us. If this happens, we will let you know as soon as possible and refund any sums you have paid.

5. Shipping & Delivery

Processing: 2-5 business days
Delivery: 5-10 business days (India-wide)

  • Tracking details provided post-shipment via email/SMS.

  • Risk transfers to customer upon marking as "Delivered" by courier.

  • We are not liable for delays due to courier issues, incorrect addresses, or force majeure.

6. Return & Exchange Eligibility

Product Exchanges: We accept exchanges if the product is damaged, defective, incorrect, or if you need a size change. The item must be returned in its original packaging within 7 days of receiving the parcel or purchase.

Size Exchanges: We offer exchanges for size adjustments within 7 days of purchase, provided the product is unworn, unused, and in its original condition with tags intact.

Returns & Cancellations: Returns and cancellations are not allowed. All sales are final. Only exchanges are permitted within the 7-day period for damaged, defective, incorrect, or size-related issues.

Change of Mind: We do not accept returns or exchanges for change of mind.

Proof Required: For all exchange requests, provide clear photos of the issue + original packaging within 7 days. Our decision is final.

7. Cancellations

  • No cancellations after order confirmation.

  • Pre-dispatch cancellations (if approved) issued as store credit only.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Salitaire shall not be liable for indirect, incidental, or consequential damages.

  • Force Majeure: We are not liable for delays/failures due to events beyond our control (strikes, natural disasters, government restrictions, pandemics).

  • Total liability shall not exceed order value.

  • Products sold "as-is" without warranties beyond stated policy.

9. Fraud Prevention

  • We track IP addresses, order patterns, and delivery proofs.

  • False claims of non-delivery or damage (when proof exists) treated as fraud.

  • Repeated abuse leads to account suspension and legal reporting.

10. Governing Law

These Terms are governed by Indian law. Disputes subject to exclusive jurisdiction of Delhi courts.

11. General Provisions

Severability: If any provision is found invalid, the remaining terms continue to apply.
No Waiver: Our failure to enforce any right does not waive that right.
Entire Agreement: These Terms constitute the entire agreement between you and Salitaire.

12. Contact Us

Salitaire Customer Support
Email: care@salitaire.com
Phone: +91-9650994791
Address: Delhi, India

Managed By:

ESHANYA ENTERPRISES

B-28, RADHEY PURI, KRISHNA NAGAR, DELHI -110051

Timeline: We acknowledge complaints within 48 hours and resolve within 30 days as per Consumer Protection (E-Commerce) Rules, 2020.

By placing an order, you acknowledge acceptance of these Terms.