Warranty Policy

• Salitaire offers a 1-Year Limited Warranty on jewelry plating for all products purchased from salitaire.com. This warranty covers manufacturing defects in plating quality.

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What’s Covered

• Plating discoloration or tarnishing due to manufacturing defects

• Peeling or fading of plating within normal usage

• One-time free re-plating service per product

• Plating warranty applies to our metal-based jewellery:

  • Chains

  • Metal pendants

  • Metal bracelets

  • Rings

  • Earrings

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What’s Not Covered

• Normal wear and tear from daily use

• Physical damage, scratches, or breakage

• Exposure to chemicals, perfumes, lotions

• Water exposure (swimming, bathing, sweating)

• Improper storage or handling

• Lost stones or missing parts

• Customer modifications or resizing

• Stone-based necklaces, pendants, and bracelets — along with their locks and extenders — are not covered under the plating warranty.

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Warranty Claim Process

Submit Request: To claim warranty service, please contact us on WhatsApp (+91-9650994791) with your order number and a picture of the defective item.

1. Courier Product: Send product to our Kolkata warehouse with original invoice

2. Inspection: 2-3 working days quality inspection

3. Re-plating: 5-7 working days service (if approved)

4. Return: Product shipped back to you

Total Process: 10-14 working days

Important: Each product warranty can be claimed only once during the warranty period.

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Warranty Timeline

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Care Instructions

To maintain warranty:

• Store in airtight pouch when not in use

• Clean with soft microfiber cloth only

• Avoid perfumes, lotions, water, and chemicals

• Limit to occasional wear

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Warranty Address

Kolkata Warehouse
Office Para, Barijhatty, Chanditala, Hooghly -712702
West Bengal, Code: 19

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